Terms of Service

Effective Date: January 1, 2026 | Last Updated: January 7, 2026

These Terms of Service ("Terms") govern your use of SerenKind ("Platform," "we," "us," or "our"). By accessing or using SerenKind, you agree to be bound by these Terms. If you do not agree, do not use the Platform.

1. Acceptance of Terms

By using SerenKind, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. We reserve the right to modify these Terms at any time. Your continued use after modifications constitutes acceptance of the updated Terms. We will notify you of material changes via email or on our Platform.

2. Eligibility & Account Registration

SerenKind is available to users 13 years and older. By registering, you represent that:

  • •You are 13+ years old (parental consent required if under 18)
  • •You provide accurate, complete information
  • •You will not impersonate others or create duplicate accounts
  • •Your account is for personal use only

You are responsible for maintaining the confidentiality of your login credentials. We are not liable for unauthorized account access resulting from your negligence.

3. Use License & Restrictions

We grant you a limited, non-exclusive, non-transferable license to use SerenKind for personal, non-commercial purposes. You agree NOT to:

  • ✗Reproduce, distribute, or transmit content without permission
  • ✗Attempt to access unauthorized areas or defeat security measures
  • ✗Harass, threaten, or abuse other users
  • ✗Engage in spam, phishing, or malicious activities
  • ✗Use automated bots or scraping tools
  • ✗Violate any laws or third-party rights

Violations may result in account suspension or termination without notice.

4. Medical Disclaimer ⚠️

IMPORTANT: SerenKind is NOT a replacement for professional mental health treatment.

  • •Not Medical Advice: SerenKind does not provide medical diagnosis, treatment, or prescriptions
  • •Consult Professionals: For serious concerns, consult a licensed therapist, psychiatrist, or doctor
  • •No Liability: We are not liable for health outcomes from Platform use
  • •Crisis Support: For emergencies, call 911 or contact the 988 Suicide & Crisis Lifeline

5. Intellectual Property Rights

SerenKind and its content (text, graphics, logos, images, software) are owned by or licensed to us. You may not reproduce, modify, or distribute our content without written permission.

Your conversations and personal data remain your property. You grant us a license to use this data to improve our services, train our AI, and comply with legal obligations (always anonymized unless required by law).

6. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SERENKIND AND ITS TEAM ARE NOT LIABLE FOR:

  • Indirect, incidental, special, or consequential damages
  • Loss of data, profits, or business interruption
  • Health outcomes or decisions made based on Platform use
  • Third-party actions or platform unavailability

Our total liability is limited to the amount you paid for your subscription in the past 12 months.

7. Your Data & Privacy

Your conversations and messages remain your property. SerenKind uses this data only to:

  • Provide personalized support and maintain conversation history
  • Comply with legal obligations (e.g., mandatory reporting of safety threats)
  • Improve platform reliability, security, and user experience

Important: We do NOT train AI models on your personal conversations. Your data is not used to train our language models or AI without your explicit, separate consent.

In the future, we may offer research and analytics programs (e.g., anonymized wellness trends) with opt-in consent. If we do, we will notify you and require your explicit permission before participating.

8. Subscription & Payment

Free Tier: Limited daily messaging. Premium features require a paid subscription.

Billing: You authorize recurring charges through your app store account (Apple App Store or Google Play Store). You may cancel anytime through your app store settings.

Refunds: Refund policies are governed by your app store (Apple App Store or Google Play Store). Please review their refund policies for eligibility. We support refund requests made through the app stores.

9. Safety & Emergency Response

Your safety is our priority. In cases where you disclose imminent threats to yourself or others, we are legally required to take protective action:

  • ⚠️Threats of imminent self-harm or suicide
  • ⚠️Threats to harm others
  • ⚠️Child abuse or exploitation (as required by law)
  • ⚠️Court orders or legal subpoenas

If you're experiencing a crisis right now, please contact emergency services immediately:

Call 988: Suicide & Crisis Lifeline (free, 24/7) | Call 911: For immediate danger

10. Termination

We may terminate or suspend your account immediately, without notice, for:

  • Violation of these Terms
  • Harmful, illegal, or abusive behavior
  • Other legitimate business or safety reasons

Upon termination, your access ceases immediately, but data retention follows our Privacy Policy.

11. Third-Party Links & Services

SerenKind may contain links to third-party websites or services. We are not responsible for their content, privacy practices, or security. You access them at your own risk. Always review their terms before using.

12. Indemnification

You agree to indemnify and hold harmless SerenKind, its team, and partners from any claims, damages, or losses arising from your use of the Platform or violation of these Terms.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of California, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration, not litigation.

14. Questions or Concerns?

For questions about these Terms, contact:

Email: legal@serenkind.com

Response Time: We respond to legal inquiries within 7-10 business days

Last updated: January 7, 2026. These Terms of Service are effective as of January 1, 2026. We reserve the right to update these Terms at any time.